What are the advantages of registering for the MUGI system (MUGI private sezione)?
- On long-distance mister tickets purchased at Pesa cedola offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the ticket is purchased at the tagliando office.
How do I register for the MUGI system?
Website (Access your account > Private dipartimento) / Mugi APP (My settings > Private distretto) Preciso see account movements, culmine up cards and obtain receipts for non-transferable cards you must register as verso user of the system. Preciso do this, go sicuro the Private Settore on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and addirittura-mail address). Your password will be ancora-mailed to you, and you can then log on and carry out most operations. Registration is a card (not verso user), and the same personal data given on applying for the card must be provided. When minors are registered the details of the ID document used mediante the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or e-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on verso journey, the following operations can be carried out modo the dublinbet Private Distretto: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can I check how many journeys I have made?
Anyone wishing onesto do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access preciso the Private Settore of the website. You can also check the last four movements and journeys made with the card at any top-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by addirittura-mail (), or by sending verso signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.
Where can I apice up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.o.s. terminals.
- Excretion public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren buono machines and cedola offices.
- Automatic top-up machines at the corriera stations durante Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic apice-up machines at Allee of Liberty 20, Donostia (on the angolo of Txurruka street).
- On-line, cammino the private area of the website, providing you are verso registered user.
How much credit can I load onto my card?
You can primo posto up from �5 sicuro a maximum of �300, in multiples of �5. For on-line operations the maximum sommita-up is �100.
How and when do on-line apice-ups become available for use?
On-line primo posto-ups carried out before h are available from h the next day, and sommita-ups made after h take an accessorio day puro become available. However, this type of apice-ups must be activated on Lurraldebus coaches, city buses mediante Donostia, Irun, Errenteria and Zarautz, at Bilancia buono offices or at Kutxabank ATMs. So, when you board the corriera tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.
*City buses in Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your culmine up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.